Loan Processor

Great Opportunity to Join a Team That Has Been Proudly Serving South Texas Since 1938!

Members First Credit Union is a member-focused financial institution dedicated to providing exceptional service and innovative financial solutions to our community. We are committed to fostering financial well-being and empowering our members to achieve their financial goals.

Job Summary

We are seeking a detail-oriented and customer-focused Loan Processor to join our Lending Services team. This position supports the daily operations of the loan department by assisting members, processing loan-related documentation, maintaining loan files, and ensuring accurate recordkeeping. The Loan Processor works under the general supervision of the Loan Manager while ensuring compliance with credit union policies, procedures, and regulatory requirements.

Key Responsibilities

• Serve as a professional and courteous representative of the credit union by providing exceptional service to members and maintaining confidentiality.
• Answer loan department phone calls, provide general information regarding loan products, rates, and terms, and route calls appropriately.
• Greet members and prospective members seeking loan services and assist with the loan application process.
• Review member information for accuracy and determine appropriate loan product options.
• Collect and prepare required loan documentation and refer members to Loan Officers when necessary.
• Maintain loan files through filing, scanning, organizing, and preparing new loan records.
• Obtain and process vehicle valuations using NADA or other approved valuation resources.
• Process loan payoffs, release liens, and prepare and mail paid-off vehicle titles.
• Maintain insurance files for secured loans and ensure required documentation is current.
• Prepare, process, and mail loan-related forms and correspondence.
• Participate in all required compliance and regulatory training, including annual BSA training.
• Maintain current knowledge of credit union loan products, services, policies, and procedures.
• Perform additional duties and projects as assigned.

Skills and Abilities

• Strong attention to detail and ability to maintain accurate records.
• Excellent organizational and time management skills.
• Ability to follow established procedures and record retention requirements.
• Strong verbal and written communication skills.
• Ability to provide exceptional service to members in person, by phone, and through electronic communication.
• Ability to work collaboratively with team members, management, and members.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Ability to handle confidential information with professionalism and discretion.

Qualifications

• High school diploma or equivalent required.
• Previous experience in loan processing, lending operations, banking, or a credit union environment preferred.
• Working knowledge of consumer lending products, rates, terms, and conditions.
• Proficiency with Microsoft Office Suite and lending software systems.
• Experience with loan documentation, title work, insurance tracking, and related lending processes preferred.
• Strong computer and data entry skills.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays

Ready to Make a Difference?

Members First Credit Union is proud to be an Equal Opportunity Employer.